Shopping FAQ

SHOPPING

What payment methods can I use?

DmitrySteesy.com accepts the following methods of payment for purchases:

Credit cards accepted:

American Express

Discover

MasterCard

Visa

Other forms of payment:

 

Online gift certificates

Dmitry Steesy gift cards

Credit Card Gift Cards*

PayPal

PayPal Credit

We do not accept:

 

CODs

Layaway plan

Personal checks

Money orders

*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card.

 

PayPal FAQ

 

How does PayPal work?

PayPal is used to securely send payments over the Internet. You can choose to pay from your PayPal account balance, a credit card, debit card or bank account. To make a PayPal purchase, select PayPal during checkout on the DmitrySteesy.com Web site and choose your method of payment. Your funds are transferred immediately and securely.

 

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

 

If you make a purchase using PayPal you cannot return in stores or place an exchange. For exchanges, simply return your item and repurchase it. A credit for standard shipping can be provided upon shipment of your new order by calling Customer Assistance at 888-475-7674.

 

How Do I Contact PayPal Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

 

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an e-mail for a prompt response or contact PayPal directly by phone: Customer Service: 1-402-935-2050 (a U.S. telephone number) 4:00 AM, PDT, to 10:00 PM, PDT, Monday through Friday 6:00 AM, PDT, to 8:00 PM, PDT, Saturday and Sunday

 

Sign up for PayPal now.

 

When will my order ship?

Pending order verification and credit approval, orders placed with Economy or Standard shipping will ship within 1-5 business days and orders placed with an expedited shipping method will ship within 1 business day. Saturday, Sunday and holidays are not considered business days.

 

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

 

We endeavor to ship your purchase as quickly as possible, in order to meet your estimated delivery date. Estimated delivery dates are calculated prior to order verification and credit approval. Delays in order verification or credit approval could result in a later delivery date.

 

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3:00 PM ET Friday. If an order is placed outside of these hours, it will be shipped via the Next Day delivery option. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours.

 

Dmitry Steesy Gift Cards and Dmitry Steesy Lighting are not eligible for expedited shipping.

 

Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business-Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery. DmitrySteesy.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.

 

Please note: orders greater than 30 units are not eligible for expedited shipping (2-Business-Day, Next Day or Saturday delivery). If you have concerns regarding this policy, please contact our Customer Service Representatives at 888-475-7674.

 

Delivery dates are estimated. Actual delivery dates may vary depending on shipping locations.

 

When will my order arrive?

You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout and included in your order confirmation email. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.

 

Shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. Economy, 2-Business-Day, Next Day, and Saturday delivery options are not available. Please allow 5 to 10 business days for delivery. DmitrySteesy.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.

 

Delivery schedule dates are estimated. Actual delivery dates may vary depending on shipping locations.

 

What does it cost to ship my order?

Shipping rates are calculated according to shipping method

 

Shipping Method

Rate

Economy

$5

Standard

$8

2-Business Day

$20

Next Day

$25

Saturday

$35

Sometimes we offer free shipping promotions whereby the shipping rates will change.

 

Gift cards are shipped separately free of charge. Dmitry Steesy Lighting is shipped separately at an additional flat rate of $28 per lamp. Lamps will ship with the base and the shade as 2 separate packages.

 

Do you ship outside the United States?

Currently, we offer shipping throughout the United States and the United Kingdom. Please visit DmitrySteesy.co.uk for any UK orders. Additionally, we do have Dmitry Steesy stores all over the world. Please use Our Stores to find the store nearest you.

 

DmitrySteesy.com is proud to offer shipping to military, FPO, and APO addresses. The delivery time for APO shipping may vary.

 

By which carrier will my order be shipped?

We use several methods and carriers to ship your order as quickly and efficiently as possible based on your selected delivery method and location. Deliveries will be made during the carrier's normal business hours. Once your order has shipped, you can track your order's location using the information provided by the carrier chosen to handle your shipment.

 

Orders sent by 2-Business-Day or Next Day shipping methods are delivered Monday through Friday from 8 A.M. through 4:30 P.M. We recommend choosing 2-Business-Day or Next Day delivery if you are shipping your package to a business address.

 

Orders placed with Saturday delivery will arrive Saturday if placed between 3:01 PM ET Thursday and 3:00 PM ET Friday. If an order is placed outside of these hours, it will be shipped via the Next Day delivery option. We do not recommend choosing Saturday delivery if you are placing your order outside of these hours.

 

Please note: orders greater than 30 units are not eligible for expedited shipping (2-Business-Day, Next Day or Saturday delivery). If you have concerns regarding this policy, please contact our Customer Service Representatives at 888-475-7674.

 

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at DmitrySteesy.com, you cannot make changes. For assistance please call our Customer Service Representatives at 888-475-7674.

 

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own. When you register with DmitrySteesy.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. DmitrySteesy.com will not contact anyone listed unless we have a specific question about a delivery.)

 

Currently, we do not ship outside the United States. We are proud, however, to offer APO shipping.